PART ONE Introduction to Operations Management
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART TWO Designing Operations
5. Sustainability in the Supply Chain and the Design of Goods and Services
6. Managing Quality
Supplement 6: Statistical Process Control
7. Process Strategy and Sustainability
Supplement 7: Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement
PART THREE Managing Operations
11. Supply-Chain Management
Supplement 11: Supply Chain Management Analytics
12. Inventory Management
13. Aggregate Planning
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. JIT and Lean Operations
17. Maintenance and Reliability
