Test Bank for Essentials of Business Communication Canadian 6th Edition | 9780176473358 Test Banks

UNIT 1: Communication Foundations
Chapter 1: Today’s Communication Challenges
Unit 2: The Business Writing Process
Chapter 2: Before You Write
Chapter 3: Writing and Revising
Unit 3: Corresponding at Work
Chapter 4: E-Mails and Memos
Chapter 5: Routine Letters and Goodwill Messages
Chapter 6: Persuasive Messages
Chapter 7: Negative Messages
Unit 4: Reporting Data
Chapter 8: Informal Reports
Chapter 9: Proposals and Formal Reports
Unit 5: Developing Speaking Skills
Chapter 10: Communicating in Person, by Telephone, and in Meetings
Chapter 11: Giving Oral Presentations
Unit 6: Communicating for Employment
Chapter 12: The Job Search, Résumés, and Cover Letters
Chapter 13: Employment Interviews and Follow-Up Messages